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If
your problem / symptoms reoccur within 60
days after our service:
Upon
verification by
Riel Technical Support
1. That
there is in fact a reoccurrence of the same
problem:
2. That the problem is not the result of
user action:
Your
options are:
1.
Continue to have us attempt to resolve your
problem.
There will be no On-Site
service charge for the follow-up service,
but continued labor
charges at the standard rates will apply.
Riel Technical Support
reserves the right to default directly to Can
Not Resolve.
2. We default to Can Not Resolve
and your charges will be returned to you by
check.
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